Refund policy

Cancellation policy

Consumers are entitled to a right of revocation according to the following regulations, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity:

Cancellation policy

You have the right to revoke this contract within 14 days without giving any reason. The revocation period is fourteen days, from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must send us

Spoontainable GmbH

Carl-Friedrich-Gauss-Ring 5

69124 Heidelberg

E-mail sales@spoontainable.de

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form for this purpose.

Consequences of revocation

In the event of revocation of the contract concluded via the Internet store, we shall reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. The cost of returning the goods will be borne by you.

Cancellation form

If you want to revoke the contract concluded via the internet store, please fill out this form and send it back to:

Spoontainable GmbH

Carl-Friedrich-Gauss-Ring 5

69124 Heidelberg

E-Mail sales@spoontainable.de

Sample cancellation form

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

_____________________________________________________

Name of the consumer(s)

_____________________________________________________

Address of consumer(s)

_____________________________________________________

Signature of the consumer(s) (only in case of paper communication)

_____________________________________________________

Date

(*) Delete where not applicable.